Last updated: October 1, 2026
This Refund Policy applies to purchases made from the online store operated by Shearelle Brands LLC. We sell beauty, hair-care, personal-grooming instruments, accessories and related consumer goods.
14-day return request window
You may contact us within 14 days after delivery to request a return or refund. Email support@shearelle-beauty.com with your order number and the email address used at checkout. Unless an item is defective, damaged or incorrect, products should be unused, unopened where applicable, and in their original packaging.
Damaged, defective or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact support@shearelle-beauty.com with your order details.
Hygiene-sensitive products
For health and hygiene reasons, certain personal-care products may not be eligible for return once opened or used, except where required by applicable law or where the product is defective.
Refunds
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.
Contact
Customer support: support@shearelle-beauty.com · Legal: legal@shearelle-beauty.com · +1 (631) 816-1253 · 30 N Gould St #69212, Sheridan, WY 82801, United States